Dear customers,
at VIP Luxury Massage we understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few of the reasons why one might consider canceling an appointment. In our desire to be effective and fair to all of our clients, provide a unique massage experience and out of consideration for our therapists’ time, we have adopted the following policies:
CANCELLATION POLICIES
"Be a yardstick of quality. Some people aren't used to an environment where excellence is expected"
Steve Jobs
Thank you for your understanding
VIP Luxury Massage team
at VIP Luxury Massage we understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few of the reasons why one might consider canceling an appointment. In our desire to be effective and fair to all of our clients, provide a unique massage experience and out of consideration for our therapists’ time, we have adopted the following policies:
CANCELLATION POLICIES
- In most cases, a 48-hour advance notice is required when canceling an individual appointment for Couple Tantric Massage appointments and 4hands Tantric Massage sessions. This allows the opportunity for someone else to avail themselves of our services and for us to use a free massage room in massage studio. We are not owners of Massage Studio, we cooperate together only and we rent massage room everytime after your reservation for exact day and time.
- If you are unable to give us the minimum 48-hours advance notice, and we are unable to fill your time slot, you will be charged € 50 (this includes delayed or cancelled flights). This charge must be paid in full prior to your next treatment. A charge full amount of what would have been your treatment fee will be billed for clients who "no-show" or fail to cancel their appointment within a 24-hour time period. The only exceptions are emergencies, death's or illness (a written confirmation from a doctor is required).
- Anyone who either forgets or consciously chooses to forgot their appointment for whatever reason will be considered a “no-show”. They will be charged for their “missed” appointment, and future service will be denied until payment is made.
- On the other hand, if you are able to fill “your” time slot with somebody else, you will not be charged for that missed appointment.
- ARRIVAL TO THE STUDIO
Please arrive for your appointment(s) 10 minutes prior to the scheduled starting time. This allows you the time to change and prepare for the session. All services offered have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule.
- LATE ARRIVAL POLICY
As a courtesy to our other guests and staff, appointments will be automatically canceled 15 minutes after scheduled start time and charged according to cancellation policy. We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. - These policies were adopted to ensure that the therapists time, the massage studio and its efforts be respected, as well as your scheduled service be a stress-free and relaxing experience.
- Out of respect and consideration to your masseuse and other customers: Please plan accordingly in order to be on time.
"Be a yardstick of quality. Some people aren't used to an environment where excellence is expected"
Steve Jobs
Thank you for your understanding
VIP Luxury Massage team